Shipping Information

Due to a very high volume of orders at the moment please allow an extra 2-4 business days for your order to be dispatched and then extra time for Australia Post to deliver your parcel. Thanks for your patience.

Delivery is a flat rate of $9.95 per order to anywhere in Australia.  Or for $10.95 you can opt to have your order sent insured so that if your parcel goes missing in transit we'll refund or replace it.

Orders are sent with Australia Post eParcel and require signature on delivery.  If the courier driver is unable to obtain a signature from someone they will take the order to the nearest post office where it can be collected. It is not possible for a parcel to be left without a signature.

Once your order has shipped you'll receive an email with tracking details.  You can also track it online here or from your account.

Estimated Delivery Times
Sydney - 1-3 business days
Regional NSW - 1-6 business days
Canberra - 1-4 business days
Melbourne - 2-4 business days
Regional Victoria - 2-6 business days
Brisbane/Gold Coast - 2-4 business days
Regional QLD - 2-7 business days
Adelaide - 3-5 business days
Regional SA - 3-7 business days
Perth/WA - 4-7 business days
Tasmania - 5-7 business days
NT - 4-8 business days

Australia Post deliveries are currently taking much longer than usual due to the huge increase in online sales over the last few weeks.  Please allow extra time for your order to arrive.

Business days exclude weekends and public holidays.  Please note that these delivery times are approximate and are provided as a guide only. We make every effort to get your order to you as quickly as possible however we cannot guarantee that your parcel will definitely arrive within this time frame. Jigsaw Store will not be liable for any delays in delivery caused by Australia Post.

Wrong Addresses/ Non Collected Orders
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to an incorrect or incomplete delivery address being provided, you will be charged a re-delivery fee of $14.95 if you want the order sent again.

If your order is taken to the Post Office for collection please ensure it is picked up within 10 business days.  If it's not collected within that time it will be returned back to us and you will be charged a reshipping fee of $14.95 if you want the parcel resent.  Or if you'd prefer a refund, the Australia Post return fee of $10 and the original shipping cost will be subtracted from your refund.

Orders may be collected from our office at Level 6, Suite 119, 330 Wattle St, Ultimo in Sydney between 9am and 5pm Monday to Friday.   Please place your order online, by phone or email and we'll contact you once your order is ready to collect.  Please wait until you are contacted before picking up your order.

Sorry our office is currently closed for collection of orders.